Refund policy

At Maynila Archive, each artwork is produced on demand with care and precision. We are a small team, and every order is handled individually. This policy explains how returns, refunds, and replacements work.

1. Order Cancellation

Orders may be cancelled only before production begins.

As each piece is made to order, production starts shortly after your purchase and moves quickly through our workflow. Once production has started, we are no longer able to cancel the order.

If you need to cancel, please contact us immediately. We will always do our best to help, but cancellation cannot be guaranteed.

If your request reaches us in time, a full refund will be issued.

2. Returns Within 15 Days

You may return any item within 15 days of delivery, for any reason.

This applies to everything we make, including framed pieces and made to order prints.

To be accepted, the item must be:

Unused and undamaged
Returned in its original packaging

Return shipping is arranged and paid by the customer. We recommend using a tracked service, as we cannot be responsible for lost returns.

Once the item reaches us and has been checked, we refund the full order amount to the original payment method.

To start a return, contact us at contact@maynilaarchive.com with your order details and we will confirm the return address.

3. Damaged, Defective, or Incorrect Items

We take great care in producing and packing every order. However, if something is not right, we will make it right.

If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery with:

Clear photos of the item
Photos of the packaging
Your order details

Once reviewed, we will offer, at our discretion:

A replacement at no cost, or
A full refund

If a return is required in this case, we cover the shipping cost.

4. Delivery Issues and Customer Responsibility

Please ensure that your shipping details are complete and accurate.

If an order cannot be delivered because of an incorrect or incomplete address, a failure to receive or collect the parcel, or a refusal of delivery, the order will be handled as a return under section 2. The return shipping cost is borne by the customer and will be deducted from the refund, along with any original outbound shipping cost.

If you would prefer the order to be reshipped instead of refunded, this will be at your expense.

5. Refunds

If a refund is approved:

It will be issued to the original payment method
Original outbound shipping costs are not refunded, unless required by law
Purchases made with gift cards will be refunded as store credit

Refunds are processed once the returned item has reached us and has been checked. Please allow a few working days for the amount to appear on your statement.

We reserve the right to refuse refunds that do not meet the conditions outlined above.

6. Exchanges

We do not offer direct exchanges. If you would prefer a different piece, return the original within 15 days under the terms above and place a new order.

If there is an issue with your order, we will provide a replacement where appropriate.